Frequently Asked Questions

Saige Frequently Asked Questions

1. How can I check the status of my online order?

The status of your online order can be tracked online using the “My Account” link on our website. Orders status can also be checked by calling the Saige Customer Service Center at (888) 724-4346. Note: once an order has been shipped, items may only be tracked using systems provided by the third party shipping company.

2. When will my order be processed?

Upon authorization, all orders placed Monday - Friday before 2pm EST will be processed the same business day. These terms exclude orders placed on HOLIDAYS & WEEKENDS, which will be processed the next business day.
Order processing could be delayed for the following reasons and may require the need for additional buyer information in the event proof of identity is inconclusive. These reasons are subject to change without notice.

Different billing & shipping addresses entered
Inability to verify billing address information (i.e. non US credit cards)
Previous history of fraud or chargeback has been assigned
Domestic order amount is over $200

3. How long will it take for my order to arrive?

Saige does not ship or deliver on holidays and weekends. All orders will be shipped within ten business days and are contingent on product availability. Shipping methods may also affect the time period for which a product is received. "See Delivery Options "

4. When checking on the status of my order I received a message: “In Progress”?

In Progress” means that your order is in the early stages of shipping. Changes to your order cannot
be made during this time. However, upon receipt of your order you may return or exchange item(s).

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5. What should I do if I received my order but something is missing?

If something is missing from your order, please confirm the items received to the items listed
on the shipping receipt. If there is a value of “0” in the Price Field then you were not charged
for the item previously ordered because it is either on backorder or sold-out. If an item is on backorder
you will be charged on the day that the item(s) are shipped to you via Standard Delivery. Our shipping
carrier for Standard Delivery is UPS ground.

6. How do I calculate the shipping and handling for my order?

Shipping and handling charges are determined by the merchandise subtotal of your order
before the sales tax calculation. See our shipping rates for Standard Delivery and Express Delivery.

7. Why am I paying tax on shipping and handling?

State tax regulations require that we collect sales tax on shipping and handling where applicable.
All collected sales taxes are paid to the appropriate State agency where the tax is collected
and the merchandise has been shipped.

8. Do you ship outside of the US?

At this time, Saige only processes orders within the 50 states in the United States and Canada.

9. Return & Exchange Policy

We will accept a return of merchandise (except accessories, fragrances, scents and candles) and issue a refund or credit (less shipping and handling charges) provided such merchandise is returned in accordance with the following procedures:

a. Merchandise (except accessories, fragrances, scents and candles) must be returned to Saige Inc., within 10 days of receipt of shipment to customer.

b. Merchandise being returned must be in the following condition: NOT worn, altered, laundered or soiled (make-up, body lotion, deodorant, etc.) and all tags must be in its original condition affixed to the merchandise and NOT removed and re-affixed to the merchandise. NO Exceptions.

Any applicable refund or credit (less shipping and handling charges) will be issued in the same form used for payment of merchandise. (e.g., If a credit card is used for the initial purchase of merchandise then Saige will issue the refund (less shipping and handling charges) in the form of a credit to the credit card used for the initial purchase).

10. What happens if an item is out of stock?

If an item is out of stock, we will send an email notice on the status of when the item will arrive in our warehouse for shipment. Your payment will not be processed until the item is shipped. Should you decide to request an exchange or refund, please contact our customer service department at (888) 724-4346 for assistance.

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11. Can I make a change to an item on backorder?

To make changes on backordered items, please contact our customer service department at (888) 724-4346 for assistance.

Saigewear Shipping & Exchange Information

The Saigewear Terms And Conditions information section covers details about the following subjects:

Shipping & Handing-Domestic US
Shipping & Handling-Alaska, Hawaii, Canada & Puerto Rico
Shipping & Handling-Outside US Territories
Returns & Exchanges
Fraud Prevention
Size Charts
Request a Catalogue
Wholesale Ordering

Shipping & Handling-Domestic US
Shipping and handling charges are determined by the merchandise subtotal (MSub) dollar amount of your order. Such charges are not subject to any special offers. All orders are subject to verification. If items are backordered, the total shipping and handling charges will be allocated proportionally and charged, as the merchandise is shipped. All backordered items ship out via Standard Delivery.

Shipping & Handling-Alaska, Hawaii & Puerto Rico
Shipping and handling charges are determined by the merchandise subtotal (MSub) dollar amount of your order. Such charges are not subject to any special offers. All orders are subject to verification. Our Standard Delivery via UPS ground is unavailable for orders shipping to Alaska, Hawaii or Puerto Rico. If you place an order online and give an address that is in Alaska, Hawaii or Puerto Rico, one of our sales representatives will email you to review your order and the applicable shipping and handling charges. If you agree, we will proceed in processing your order and when the final shipping and handling costs are totaled, you will receive a confirmation email that your order is being processed and notice of the date of shipment from our warehouse.

Shipping & Handling-Outside US Territories
Currently, we do not process international shipping, import duties, taxes or other customs levied on packages shipped to Canada and territories outside of the United States. Please contact Saige customer service department at (888) 724-4346 for assistance.

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Delivery Options

Standard Delivery orders are shipped via United Parcel Service (UPS) ground and require a street address and a daytime telephone number. Delivery of items in stock normally takes 7 to 10 business days. See, Shipping Rates.

Express Delivery orders are shipped via FedEx. We offer FedEx delivery by the following methods: Next Business Day and 2nd Business Day Express. See, Shipping Rates.

Returns & Exchanges

1. Merchandise (except accessories, fragrances, scents and candles) must be returned to Saige Inc., within 10 days of receipt of shipment to customer.

2. Merchandise being returned must be in the following condition: NOT worn, altered, laundered or soiled (make-up, body lotion, deodorant, etc.) and all tags must be in its original condition affixed to the merchandise and NOT removed and re-affixed to the merchandise. NO Exceptions.

For mailed returns, please allow 3-4 weeks for your refund or credit. We will issue a credit to your original method of payment (less shipping and handling charges). For credit card orders, please allow 1-2 billing statements for your credit (less shipping and handling charges to appear on your statement.

Return Procedures: A Return and Exchange Form is included with every shipment along with a customer return label. Complete the Return and Exchange Form, enclose the form in the return package and follow these instructions:

Step 1: Affix the pre-addressed return label to your package. Cover or remove the original shipping label.
Step 2: Package the return and seal securely with tape.
Step 3: Keep the stub for your records to track your return package online at www.ups.com.

Now, select an option:

A. The $4.50 Drop Off: UPS offers over 70,000 access points, including UPS Drop Boxes-The UPS Stores and other authorized shipping outlets where you can drop off your return package. These convenient UPS locations can be found at www.ups.com or by calling (800) 742-5877.

B. The $6.00 Pick Up: Simply call (800) 742-5877 for the convenience of having UPS pick up your return package from your home or office. You will need to the representative with the UPS Ground tracking number located on your Customer Return Label.

The return cost will be deducted from your merchandise credit or refund. UPS authorized return services is only available in the continental U.S. If you are returning merchandise that was shipped outside of the continental U.S., please call Saige Inc., customer service for assistance at (888) 724-4346.

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Exchange Policy

We will accept a request to exchange merchandise (except accessories, fragrances, scents and candles) and issue any applicable refund or credit (less shipping and handling charges) in accordance with the following procedures:

1. The Return and Exchange Form must be completed and returned within 10 days of receipt of shipment to customer.

2. Merchandise being returned for an exchange must be in the following condition: NOT worn, altered, laundered or soiled (make-up, body lotion, deodorant, etc.) and all tags must be in its original condition affixed to the merchandise and NOT removed and re-affixed to the merchandise. NO Exceptions.

Exchange Procedures: A Return and Exchange Form is included with every shipment along with a customer return label. Complete the Return and Exchange Form, enclose the form in the return package and follow these instructions:

Now, select an option:

Exchanges & Shipping
If you decide to exchange an item, you are responsible for the new shipping and handling charges to forward the exchanged merchandise. See, Shipping Rates.

Fraud Prevention

Saige Inc considers fraud prevention a priority and takes aggressive measures to minimize the effects of it. It should be noted that safeguards have been implemented to protect agains fraudulent use of this website, and any activity so noted will be dilligently pursued and eradicated to the fullest extent of the law.

Request a Catalogue

If you would like a free catalog, call customer service at (888) 724-4346; or email us at catalogrequest@saigewear.com and put “catalog request” in the subject line.

Wholesale Ordering

Saigewear.com offers large quantities of business to wholesalers based on the following requirements:

Wholesale Ordering Requirements
· There is a 25 piece minimum per order.
· All orders must be faxed to:______________________ at Saigewear.com and orders must include buyers signature,
wholesale license#, purchase order form and purchase order#
· All orders are subject to verification by saigewear.com
· Cancellation date for wholesale orders require a joint agreement between buyer and seller before shipment of merchandise.

Wholesale-Payment Methods: All prices stated are in US Dollars.
We accept payment by credit card only for merchandise purchased by wholesalers: Credit cards accepted, MasterCard & VISA. All payments by credit card are processed over our Checkout pages that are secured by Secured Sockets Layer (SSL).

Wholesale Backorders
· Backordered items will be shipped unless otherwise advised.
· Shipping and handling charges will be applied to backorders at the time of shipment.
· Partial shipments are not a valid reason for returns.

Shipping Wholesale Orders
· All US Domestic shipments will be shipped using our Standard Delivery-UPS ground, unless otherwise specified.
· No deductions are allowed for freight, parcel post or UPS charges.
· Shipping and handling charges are applied to wholesale orders.
· All packages over $100 value will be subject to an additional insurance fee of $.35 per $100.
· The buyer is responsible for any freight charges for a refused shipment and a 15% restocking fee will be charged to the buyer.